Privacy Policy for eReportr - CRM for Elevator Companies

At eReportr, we are committed to protecting your privacy and ensuring the security of the information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our CRM app designed for elevator companies.

### 1. Information We Collect
We collect the following types of information:
#### a. Personal Information:
- Name, email address, phone number, and company details provided during registration. - Login credentials to access the app.

#### b. Usage Information:
- Information about how you use the app, such as navigation patterns, features accessed, and actions performed.

#### c. Location Data (if applicable):
- Location data collected via GPS or geofencing for technician check-in/check-out tracking.

#### d. Device Information:
- Device type, operating system, IP address, and app version.

### 2. How We Use Your Information
We use the information collected to:
- Provide and improve our app’s features and services.
- Manage user accounts and ensure secure access to the app.
- Facilitate call scheduling, attendance tracking, and other app functionalities.
- Send notifications, reminders, and service-related messages.
- Generate invoices, project reports, and AMC details.
- Enhance the app experience through analytics and user feedback.
We do not sell, rent, or share your personal information with third parties for marketing purposes.

### 3. Information Sharing and Disclosure
Your data may be shared in the following cases:
- Service Providers: We may share your information with third-party service providers to perform essential functions (e.g., cloud storage, analytics).
- Legal Compliance: We may disclose your data to comply with legal obligations, enforce our terms, or protect our rights.

### 4. Data Security
We take appropriate measures to secure your information against unauthorized access, alteration, disclosure, or destruction. Our app uses industry-standard encryption and secure servers to protect your data.

### 5. Your Rights
You have the right to:
- Access, update, or delete your personal information stored in the app.
- Opt-out of non-essential communications at any time.
- Contact us for any concerns about your privacy.

### 6. Retention of Data
We retain your information for as long as necessary to provide our services and comply with legal obligations. If you deactivate your account, your data will be securely deleted within a reasonable period.

### 7. Third-Party Links
The app may contain links to third-party websites or services. We are not responsible for the privacy practices of these external platforms and encourage you to review their privacy policies.

### 8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be communicated via the app or email. Please review the policy periodically for updates.

### 9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, feel free to contact us:
Email: nilesh@w3idea.com
Phone: +91-9619291948
Address: 504/06, Navale Icon, Near Navale Bridge, Pune. Pin-411041